Return Policy

**Return Policy**

Thank you for choosing Portico Pisos for your ceramic product needs. We strive to provide you with high-quality products and excellent customer service. In the event that you need to return an item, please review our Return Policy below to understand our procedures and guidelines.

**Eligibility Criteria:**

- Items must be returned within 30 days of delivery.
- The item must be unused, undamaged, and in its original packaging.
- Original proof of purchase is required for all returns.
- Returns must be accompanied by a Return Authorization (RA) number, which can be obtained by contacting our customer support team.

**Non-Returnable Items:**

Please note that the following items are non-returnable:

- Custom-made or personalized items.
- Clearance or sale items.
- Opened or used products for hygiene reasons.
- Items that are damaged due to misuse or neglect.

**Return Process:**

To initiate a return, please follow these steps:

1. Contact our customer support team at [contact@email.com](mailto:contact@email.com) or [1-800-XXX-XXXX] to request a Return Authorization (RA) number.
2. Provide your order number, reason for return, and any relevant details about the item.
3. Once you receive the RA number, securely package the item with all original accessories and documentation.
4. Clearly label the package with the RA number and ship it to our return address:

Portico Pisos Returns
[123 Street Name]
[City, State, Zip Code]
[Country]

**Return Shipping:**

Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part. We recommend using a trackable shipping service and retaining proof of postage for your return shipment.

**Refund and Exchange Policy:**

Upon receiving your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. Depending on your preference and the condition of the item, we offer the following options:

1. **Refund:** If the item is eligible for a refund, we will process the refund to the original payment method used for the purchase. Please allow 3-5 business days for the refund to reflect in your account.
   
2. **Exchange:** If you prefer to exchange the item for a different product or size, please specify your preference when contacting our customer support team. We will assist you in processing the exchange promptly.

**Damaged or Defective Items:**

If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund based on your preference. Please provide photos or videos of the damaged or defective item to expedite the resolution process.

**Contact Us:**

If you have any questions or need assistance with your return, our customer support team is available to help. You can reach us via email at [contact@email.com](mailto:contact@email.com) or by phone at [1-800-XXX-XXXX] during our business hours [Monday-Friday, 9:00 AM - 5:00 PM CST].

**Policy Updates:**

Portico Pisos reserves the right to update or modify this Return Policy at any time without prior notice. Please refer to our website for the most current version of our policies.

Thank you for choosing Portico Pisos. We value your business and are committed to ensuring your satisfaction with every purchase.

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